Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. 

If you’re based in the US, we’ll provide a prepaid return shipping label and deduct the cost of the label from your refund.

If you’re outside the US, we’re not able to provide return labels. You’ll be responsible for purchasing and arranging your own return shipping.

To start a return, you can contact us at store@slam.co. If your return is accepted, we will send you how to send it back. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at store@slam.co. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
We do not accept exchanges. All exchanges will be refunded. To get a new size or item, please place another order. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.